Approval
72 hours
We aim to approve your withdrawal within 72 hours. Additional checks may take longer.
Withdrawals at Golazzo Casino
Request a withdrawal of your balance directly from your account. We offer bank transfers, e-wallets and cryptocurrencies for Swiss franc withdrawals. We review your request before approving it. If documents are still needed to verify your account, you will have to provide those too.
For players aged 18 and over. We review your account and request before approving a withdrawal.
Withdraw your balance
CHF
Withdraw money from your Golazzo account
- Log in and open «Withdrawal» in your account.
- Choose a withdrawal method and enter the required details. The bank account or wallet must belong to you.
- Enter the amount. Your VIP tier’s withdrawal limits apply in addition to the payment method’s limits.
- Select «Withdraw» to submit your request. If we need further documents, provide them for review.
Where possible, we send withdrawals through the same method you used to deposit. This is not possible for every method, and we may process your withdrawal through another payment system.
How long does a withdrawal take?
Processing
Up to 7 working days
Processing your request can take up to seven working days. The time it takes for the funds to arrive also depends on your payment provider.
Weekends
No withdrawals
For security reasons, we do not process withdrawals at weekends.
After we approve your request, your payment provider still needs to process the transfer. The money may therefore arrive in your bank account or wallet later. The 72-hour target is for approval, not for the funds to reach you.
Withdrawal methods and amounts in CHF
You can withdraw from CHF 20 by bank transfer, Skrill, Jeton, MiFinity and eZeeWallet. The minimum for our cryptocurrency methods is CHF 50.
Payment method limits apply alongside your daily, weekly and monthly limits. For example, a CHF 1’000 maximum for bank transfers does not mean you can withdraw more than CHF 700 in one day at VIP tier 1.
Bank transfer
- Minimum amount
- CHF 20
- Maximum amount
- CHF 1’000
Skrill
- Minimum amount
- CHF 20
- Maximum amount
- CHF 950
Jeton
- Minimum amount
- CHF 20
- Maximum amount
- CHF 1’900
MiFinity
- Minimum amount
- CHF 20
- Maximum amount
- CHF 2’300
eZeeWallet
- Minimum amount
- CHF 20
- Maximum amount
- CHF 950
Cryptocurrency withdrawals
CHF 50 to CHF 5’000
You can withdraw using Bitcoin, Ethereum, Tether, Ripple, USD Coin, DOGE, Litecoin and Bitcoin Cash. For accounts in CHF, withdrawals using these eight methods range from CHF 50 to CHF 5’000.
We review cryptocurrency withdrawal requests too. Your VIP tier’s daily, weekly and monthly limits also apply.
Bitcoin
Ethereum
Tether
Ripple
USD Coin
DOGE
Litecoin
Bitcoin CashWithdrawal limits by VIP tier
How much you can withdraw per day, week and month depends on your VIP tier. For CHF accounts, these amounts apply in addition to the payment method limits.
| VIP tier | Per day | Per week | Per month |
|---|---|---|---|
| Tier 1 | CHF 700 | CHF 2’250 | CHF 9’000 |
| Tier 2 | CHF 1’000 | CHF 3’500 | CHF 14’000 |
| Tier 3 | CHF 1’200 | CHF 5’000 | CHF 20’000 |
| Tier 4 | CHF 1’500 | CHF 7’000 | CHF 28’000 |
| Tier 5 | CHF 2’000 | CHF 10’000 | CHF 40’000 |
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Verification before withdrawal
Before approving a withdrawal, we may verify your identity, address and ownership of your payment method. Missing documents can delay approval.
To verify your account, we need proof of identity and a recent proof of address. Photos must be in colour, and names and other details must be legible.
Identity
A colour photo of your identity card or passport.
Address
A colour photo of a gas or electricity bill or bank statement showing your name and current address. The document must be no more than three months old.
Payment method
If required, we need proof that you own the bank account or wallet.
Deposits, bonuses and withdrawable balances
Deposited funds must be wagered at least once before withdrawal. Additional terms apply to bonus funds and winnings. For the casino welcome package, the combined deposit and bonus must be wagered 35 times. Free spin winnings have a 40-times wagering requirement. You have seven days from each deposit to activate the bonus and meet the wagering requirement.
If you request a withdrawal before activating a welcome bonus or while one is active, you forfeit the bonus and any associated winnings. Cancelling an active bonus also means losing that bonus and the winnings earned with it.
A deposit refund is not a standard withdrawal request. We consider refunds only in exceptional cases, such as technical payment problems. A refund is no longer possible if the relevant deposit or bonus has already been used to place a bet. You must request a refund through support within 24 hours of the transaction concerned.
If your withdrawal is pending or has been declined
If your request has not yet been approved, missing documents or ongoing verification may be delaying it. Unmet wagering requirements or exceeded withdrawal limits can also prevent a payout. Our support team can confirm whether your request is still being reviewed and whether we need anything else from you.
If your request has already been approved, your payment provider may still be processing it. If the money has not arrived after seven working days, contact our support team. If your withdrawal was declined, include the exact message shown for your request so we can help identify the reason.
Reach us through live chat in the casino or at [email protected]. Provide the amount, withdrawal method, date and time of your request, and its reference number if available. For cryptocurrency payments, the transaction number is also useful once it has been issued. Never share your password.
Questions about withdrawals
How do I request a withdrawal at Golazzo?
Log in and open «Withdrawal» in your account. Choose a method, enter the required details and amount, then select «Withdraw» to submit your request.
How long does a Golazzo withdrawal take?
We aim to approve withdrawals within 72 hours. Additional checks may take longer. Processing your request can take up to seven working days, and your payment provider also affects when the money arrives. We do not process withdrawals at weekends. The 72-hour target refers to approval, not receipt of the funds.
What is the minimum CHF withdrawal amount?
You can withdraw from CHF 20 by bank transfer, Skrill, Jeton, MiFinity or eZeeWallet. The minimum for Bitcoin, Ethereum, Tether, Ripple, USD Coin, DOGE, Litecoin and Bitcoin Cash is CHF 50.
How much can I withdraw at most?
The maximum depends on the method: CHF 1’000 for bank transfer; CHF 950 for Skrill and eZeeWallet; CHF 1’900 for Jeton; CHF 2’300 for MiFinity; and CHF 5’000 for the available cryptocurrencies. Your VIP tier's daily, weekly and monthly limits also apply. At tier 1, these are CHF 700 per day, CHF 2’250 per week and CHF 9’000 per month.
Can I withdraw with Paysafecard or Mastercard?
For CHF withdrawals we offer bank transfer, Skrill, Jeton, MiFinity, eZeeWallet and eight cryptocurrency methods. Paysafecard and Mastercard are not standard CHF withdrawal methods. If you deposited by card, we may refund withdrawals to that card up to the total amount of your card deposits.
Do I need to verify my account before withdrawing?
We may verify your identity, address and ownership of your payment method before a withdrawal. For account verification, we need a colour photo of your identity card or passport and proof of address no more than three months old.
Can I withdraw a deposit without playing?
Deposited funds must be wagered at least once before withdrawal. Refunds are considered only in exceptional cases, such as technical payment issues. Contact our support team if there has been a problem with your payment.
What happens if I withdraw with an active bonus?
If you request a withdrawal before activating a welcome bonus or while one is active, you forfeit your bonus entitlement and associated winnings. Bonus funds and winnings are subject to the relevant wagering requirements and deadlines.
Why was my withdrawal declined or delayed?
Missing documents, ongoing verification, unmet wagering requirements or exceeded limits may prevent or delay your withdrawal. Our support team can help explain why your request is pending or declined. Provide the amount, method, date and time of the request, and the reference number if available.
How can I find out if my withdrawal is still under review?
If you are unsure how far your request has progressed, contact our support team through live chat in the casino or at [email protected]. Provide the amount, payment method, date and time of your request, and its reference number if available so we can find your request and confirm its status.
My withdrawal was approved but the money has not arrived. What can I do?
After we approve your withdrawal, your payment provider still needs to process it. If the money has not arrived after seven working days, contact us through live chat in the casino or at [email protected]. Provide the amount, payment method, date and time of your request, and its reference number if available. We can confirm whether the payment is still being processed or further information is needed.
Request your withdrawal
Choose the amount and withdrawal method in your account.